When was Bpa Quality (north America) founded?
Bpa Quality (north America) was founded in 1988.
Where are Bpa Quality (north America) headquarters?
Bpa Quality (north America) headquarters are in Long Island, New York.
How many employees does Bpa Quality (north America) have?
Bpa Quality (north America) has 153 employees.
What sector does Bpa Quality (north America) operate in?
Bpa Quality (north America) is in professional services sector.
Is Bpa Quality (north America) a private company?
Yes, Bpa Quality (north America) is a private company.
What does Bpa Quality (north America) Do ?
BPA Quality is a woman owned business that provides contact centers with the insights to engineer great customer experiences every time through our expertise in quality monitoring, CX, QA, data & behavior analytics. With more than 30 years of experience, over 100 different clients (many featured on the Fortune 500 list of Largest Companies), and millions of observations made worldwide, BPA Quality has the experience, knowledge, and ingenuity to help you achieve the highest possible customer engagement and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. The three component parts of the organization provide support in Remote Quality Monitoring and Analysis, Benchmarking, and Training. Currently, BPA monitors in 45+ different languages and incorporates Psychometrics & the Human Element to ensure your Global Customer is receiving best-in-class customer service. Our team of expert Independent Quality Analysts remotely access your contact recording systems and analyze interactions with customers, be they via phone, email, SMS, chat, or social media. They examine each interaction in detail to gather valuable business insight and focus before delivering this directly to you, in real time, through your internal scoring system or via our BPA Quality Builder interface™. Our reporting staff, led by our Psychometrician analyzes the data and develops robust reporting and analysis to impact the agent performance and the business as a whole. "We listen to more customer interactions than any other company in the world." PCI CERTIFIED | SSAE TYPE II CERTIFIED | HIPAA CERTIFIED | ISO 9001 Registered Solutions we offer: Contact Center Quality Monitoring Outsourcing Agent & Leader Training & Coaching Speech Analytics Driven Quality Proactive Business Intelligence
What does Bpa Quality (north America) specialize into ?
Bpa Quality (north America) specialises into Call Monitoring, Mystery Calling, Customer Satisfaction Surveys, Training, Consulting, Benchmarking, Climate Surveys Within Call Centers, Call Center, Contact Centers, Remote Call Monitoring, Speech Analytics, Coaching, Call Center Reporting, Verint, Data Analytics, Human Behavior, Quality Assurance, Customer Experience, Email, Chat, Social Monitoring, Psychometrics, Managed Qa Services, Business Intelligence, Trend Analysis
Who is the CEO of Bpa Quality (north America) ?
We do not have the information about the CEO of Bpa Quality (north America). Our systems are trying to find it, we will update it as soon as we have it.
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