When was Erc founded?
Erc was founded in 1999.
Where are Erc headquarters?
Erc headquarters are in 320 1st St N, 700, Jacksonville Beach, Florida 32250, US.
How many employees does Erc have?
Erc has 1073 employees.
What sector does Erc operate in?
Erc is in professional services sector.
What does Erc Do ?
ERC Global is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It’s not a mission statement. It’s an unwavering commitment from each one of us. So, whether we’re providing customer care, recovery, or back-office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past. Our commitment is to our employees, our clients and our clients’ customers… not to our shareholders. We are privately held and our clients get the attention they deserve with an intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don’t believe in just checking the boxes. We’ll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences.ERC Fast Facts: •Founded in 1999, we operate as a 20+ year old startup•Privately held company headquartered in Jacksonville, FL •Locations across the United States, Dominican Republic and The Philippines•3,000 employees•2018-2023 Best Places to Work in The Dominican Republic•Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® •Highest security across the BPO industry•Minority Owned Business
What does Erc specialize into ?
Erc specialises into Bankcard / Retail, Telecom / Cellular And Landline, Overdraft Services, Utilities / Cable Providers, Primes To Quads And Also Warehouse Cleanups, Pre And Post Charge Off Collections, Developing Specialized Work Treatments, Inbound/outbound Sales, Market Research
Who is the CEO of Erc ?
We do not have the information about the CEO of Erc. Our systems are trying to find it, we will update it as soon as we have it.
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